-
Recommend
corrective and maintenance services and explain to you
which of these are required immediately to correct
existing problems and which are for preventative
maintenance.
-
If
requested, offer you an estimate for work to be
performed.
-
Make every
effort to keep you informed about appointments and
completion deadlines.
-
Provide an
itemised invoice for parts and services, priced fairly,
which clearly identifies any used or re-conditioned
parts. Replaced parts may be inspected upon request.
-
Provide
and honour when available manufacturer warranties.
-
Exercise
responsible care for your vehicle while it is being
serviced.
-
Make
every effort to fix your vehicle right the 'first time'.
-
Maintain a
system for fair settlement of customer complaints.
-
Uphold the
high standards of the profession and seek to correct any
or all abuses within the automotive industry.
